1. How often do you update stock levels?
2. An item is showing as ‘out of stock’ but I would still like to buy it:
If you need to place your order straight away, please email email@example.com and a member of our team will help make this happen. Alternatively, our stock levels are updated daily so please check again in 24 hours and your items should be available to purchase.
1. What payment methods do you accept?
2. I would like to amend the quantities in my order, how do I do this?
If your fulfilment status is showing ‘fulfilled’, or you have received a notification to say your order has been despatched, then we are unable to make any changes to your order.
3. I would like to cancel my order, how do I do this?
4. I have not received an order confirmation:
5. Can I track my order?
1. My order is showing as ‘delivered’ but I have not received it:
2. I have received my goods but there is a problem with my order:
3. How long does it take for you to despatch an order?
4. Where do you ship?
5. Do you offer a click & collect service?
1. What is your returns policy?
2. Do you accept exchanges?
I would still like to speak to someone.
Please complete our contact form so that we can direct your query to the right department. Someone will aim to contact you within 48 hours. If your enquiry is urgent, please call our team on 01642 233299.